Overview:
Our refund and returns policy extends for 30 days. Beyond this period, we cannot offer a full refund or exchange.

Eligibility for Return:
To qualify for a return, the item must be unused and in its original packaging. Certain goods, such as perishables, intimate items, and downloadable software, are exempt from return.

Non-Returnable Items:
The following items are non-returnable: gift cards, downloadable software, and select health and personal care items.

Return Conditions:
Partial refunds may apply to items with signs of use, opened CDs, DVDs, or damaged items not due to our error.

Refund Process:
Upon receiving and inspecting your return, we’ll notify you of its approval or rejection. If approved, your refund will be processed within a specified timeframe.

Late or Missing Refunds:
Check your bank account, then contact your credit card company and bank. If issues persist, contact us at {email address}.

Sale Items:
Only regular-priced items are eligible for refunds; sale items cannot be refunded.

Exchanges:
We replace defective or damaged items. Email us at {email address} and send the item to {physical address}.

Gifts:
Gifted items receive a gift credit upon return. If the item wasn’t marked as a gift, a refund is issued to the original buyer.

Shipping Returns:
Mail your product to {physical address}. You’re responsible for return shipping costs; non-refundable shipping costs may apply.

For assistance, reach out to support@thefilmcompany.co.uk regarding refunds and returns.