PRIVACY POLICY
At Film Company, our commitment is to provide high-quality filming products and accessories, ensuring customer satisfaction. While we strive to meet your expectations, we acknowledge the need for a clear policy regarding returns and refunds, aligning with UK laws.
Return and Refund Policy:
Faulty or Not as Described Items: If any item is faulty, not as described, or fails to perform as intended, a full refund will be issued.
Refunds for Other Reasons: Customers can request a full refund within 14 days for cancellations unrelated to faulty items, applicable to online, mail, and telephone orders.
Limited Refund Period: Customers have 14 days from notifying us about the cancellation to return the goods.
Refund Processing: Refunds will be processed within 14 days of receiving returned goods, without requiring customers to provide a reason.
Refunds for Specific Items: Certain items, like personalized items, perishables, unwrapped CDs/DVDs/software, and magazines, qualify for refunds if found faulty.
Repairs and Replacements: Customers can request repairs or replacements within 6 months if a fault is discovered after accepting an item.
Proof of Purchase: Proof of purchase, such as a receipt or bank statement, is required for processing returns or refunds.
Warranty and Guarantees: We provide free repairs or replacements for faulty items, regardless of warranty or guarantee.
For further details, including specific conditions, please review our comprehensive Return and Refund Policy on our website. Our goal is to ensure a seamless experience for our valued customers, following relevant laws and guidelines.